Question 1

What is Tanduu?

Accepted Answer

Tanduu is a global marketplace connecting clients with professional freelancers and online course instructors. We offer a wide range of services including digital marketing, programming, design, business consulting, and expert-led courses to help you grow your business or skills.

Question 2

How does Tanduu ensure quality?

Accepted Answer

All sellers on Tanduu go through a verification process. We also have a rating and review system where buyers can rate their experience. Services with consistently high ratings and positive reviews are featured more prominently on our platform.

Question 3

What payment methods are accepted?

Accepted Answer

Tanduu accepts all major credit and debit cards (Visa, Mastercard, American Express) through our secure Stripe payment gateway. All transactions are encrypted and protected for your security.

Question 4

Is my payment information secure?

Accepted Answer

Yes, absolutely. We use Stripe, a PCI-DSS compliant payment processor trusted by millions of businesses worldwide. Your payment information is encrypted and we never store your full credit card details on our servers.

Question 5

What is your refund policy?

Accepted Answer

If you're not satisfied with a service, you can request a refund within 14 days of completion. Each case is reviewed individually by our support team. For courses, refunds are available within 30 days if you've completed less than 30% of the content.

Question 6

How do I place an order?

Accepted Answer

Browse our services, select the one you need, choose your pricing tier, fill out the required information form, and proceed to checkout. Once payment is confirmed, the seller will be notified and will start working on your order.

Question 7

How long does delivery take?

Accepted Answer

Delivery time varies by service and pricing tier. Each service listing shows the estimated delivery time for each package. Most services are delivered within 3-7 business days, but complex projects may take longer.

Question 8

Can I request revisions?

Accepted Answer

Yes! The number of revisions included depends on the pricing tier you select. Most packages include 1-3 revisions. Additional revisions can be requested for an extra fee directly from the seller.

Question 9

How do I communicate with sellers?

Accepted Answer

Once you place an order, you'll have access to a direct messaging system in your dashboard. You can send messages, share files, and track your order progress all in one place.

Question 10

What if I'm not happy with the service?

Accepted Answer

First, try communicating with the seller to resolve the issue. If you're still not satisfied, contact our support team within 14 days. We'll review the case and may offer a refund or mediation between you and the seller.

Question 11

How do I become a seller on Tanduu?

Accepted Answer

Sign up for a seller account, complete your profile with your skills and experience, and create your first service listing. Our team will review your profile and service within 24-48 hours. Once approved, you can start receiving orders.

Question 12

What commission does Tanduu charge?

Accepted Answer

Tanduu charges a transparent, fair commission structure: 10% for services and 13% for online courses. This is one of the lowest rates in the industry. You keep 87-90% of your earnings with no hidden fees or surprise deductions. There are no listing fees, transaction fees, or subscription costs for sellers.

Question 13

How and when do I get paid?

Accepted Answer

Payments are processed automatically to your linked bank account or PayPal within 7-14 days after order completion. You can track your earnings and payout status in your seller dashboard.

Question 14

How do I create an effective service listing?

Accepted Answer

Use clear, professional images, write detailed descriptions of what you offer, set competitive pricing with multiple tiers, and clearly state your delivery time and revision policy. Check our Seller Resources page for more tips.

Question 15

Can I offer both services and courses?

Accepted Answer

Yes! Sellers can create both one-time service offerings and comprehensive online courses. Courses are a great way to build passive income while services provide direct client work.

Question 16

How do the costs for a freelancer on Tanduu break down?

Accepted Answer

Tanduu charges a service fee on top of the seller's base price. The total cost you see at checkout includes: the seller's service price, platform service fee (typically 5-10%), and payment processing fees. All fees are transparently shown before you confirm payment. There are no hidden costs.

Question 17

What makes Tanduu different from other freelance marketplaces?

Accepted Answer

Tanduu combines project-based work with online courses, offering a complete professional development ecosystem. Unlike traditional platforms, we focus on verified professionals, transparent pricing, and integrated learning. Our AI-powered matching helps connect you with the right expert faster, and we offer better seller economics with lower commission rates.

Question 18

Can I see examples of completed work before hiring a freelancer?

Accepted Answer

Yes! Each seller profile includes a portfolio section showcasing their previous work. You can also read detailed reviews from past clients, check their completion rate, and see their response time. We encourage sellers to upload their best work samples to help you make an informed decision.

Question 19

How long does it take to set up a seller account and start earning?

Accepted Answer

Creating a seller account takes about 10 minutes. After registration, you'll need to complete your profile, add your skills, and create your first service listing. Once your profile is verified (usually within 24 hours), you can start receiving orders. Most new sellers get their first order within 7 days.

Question 20

What happens if I'm not satisfied with the delivered work?

Accepted Answer

If the delivered work doesn't meet the requirements you specified, you can request revisions (number depends on your package). If the issue persists, you can open a dispute through our resolution center. Our team will review the case and mediate between you and the seller. If justified, you may receive a full or partial refund within 14 days of delivery.

Frequently asked questions

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