Question 1

What am I looking at after login? Is this my homepage?

Accepted Answer

Yes, you're on your Dashboard - this is your personal control center on Tanduu. The Dashboard shows you a quick overview of your activity including stats for projects, services, and earnings. You'll also see recent notifications and quick action buttons to help you get started. Think of this page as your home base where you can see everything that's happening with your account at a glance. From here, you can navigate to any feature on the platform using the menu at the top of the page.

Question 2

What's the difference between 'Hire' and 'Work' buttons?

Accepted Answer

The Hire and Work buttons in the header are mode switches that change your dashboard view. When you're in Hire Mode, you see features for clients who want to post projects and buy services from freelancers. Switch to Work Mode and you'll see tools for freelancers who offer services and bid on projects. You can use both modes with the same account - there's no need for separate profiles. Simply toggle between modes depending on what you want to do. Your data stays safe and accessible regardless of which mode you're in.

Question 3

Do I need to verify my account to start using the platform?

Accepted Answer

No, verification is completely optional when you first sign up. You can immediately start browsing services, buying services, posting projects, and messaging other users without any verification. However, verification becomes important if you want to sell services or withdraw earnings. Getting verified also builds trust with potential clients and can help you get more orders. When you're ready to verify, you can do so through your account settings. Most users start without verification and add it later when they need it.

Question 4

Why do I see zero projects and zero earnings on my dashboard?

Accepted Answer

These are your activity statistics, and they start at zero for all new accounts. As you use the platform, these numbers will grow automatically. When you post your first project, the projects counter will increase. When you complete orders and earn money, your earnings will be tracked. When you create services in Work mode, the services count will go up. Your dashboard populates with real data as you actively use Tanduu, so don't worry about the zeros - everyone starts there.

Question 5

Where do I create a project?

Accepted Answer

To create a project, first make sure you're in Hire mode by checking the toggle in the top right corner of the page. Once you're in Hire mode, click on Projects in the main navigation menu. On that page, you'll see a Create Project button. Click it and you'll be taken to a form where you can fill in your project details including title, description, budget, required skills, and deadline. You can also use the quick action button on your dashboard if one is available. After filling out the form and clicking Post Project, your project will go live and freelancers can start bidding on it.

Question 6

Is there a tutorial or getting started guide?

Accepted Answer

You're actually reading it right now. This Platform Guide contains detailed answers to over 160 common questions about using Tanduu. You can use the search bar at the top of this page to find specific topics you're interested in. The guide is organized by category, so you can browse through different sections if you prefer. Additionally, you can ask questions in our Community forum where Tandus, our AI moderator, and other experienced users can help you. If you need personalized help, you can contact our support team through the Feedback option in the More menu.

Question 7

Can I test the platform before committing?

Accepted Answer

Absolutely. Creating an account on Tanduu is completely free and there's no obligation to purchase or sell anything. You can browse all services, explore projects, read reviews, check out freelancer profiles, and get a feel for how everything works without spending a penny. Many users spend days or even weeks exploring before they post their first project or create their first service. Take your time to understand the platform and only start transacting when you feel ready and comfortable.

Question 8

Will I lose access to my data when switching between Hire and Work modes?

Accepted Answer

Absolutely not. Switching between modes is simply changing the view of your interface, not changing accounts or deleting any data. All your information stays intact. Projects you posted in Hire mode will still be there when you switch back from Work mode. Services you created in Work mode will still exist when you switch to Hire mode. Your messages, orders, earnings, and all other data remain accessible regardless of which mode you're currently viewing. Think of the mode switcher like changing tabs in a browser - you're looking at different things, but everything else is still there in the background.

Question 9

Can I both hire people and work as a freelancer at the same time?

Accepted Answer

Yes, and this is actually one of the core features of Tanduu. You can post projects to hire other freelancers in Hire mode, then switch to Work mode to bid on projects yourself or sell your own services. Many users do exactly this - they might hire a designer for their logo while simultaneously offering development services to other clients. Everything happens in one account, keeping all your transactions, messages, and reputation in one place. Just use the mode switcher to access the features you need at any given time.

Question 10

Does switching modes log me out?

Accepted Answer

No, you stay logged in when you switch modes. The page may refresh briefly to load the appropriate dashboard layout for the mode you selected, but your session remains active throughout. You won't need to enter your password again or go through any login process. The mode switcher is designed for quick, seamless transitions between your client and freelancer activities.

Question 11

Do I have separate dashboards for Hire and Work modes?

Accepted Answer

The dashboard layout does change slightly between modes to show you the most relevant information. In Hire Mode, your dashboard emphasizes projects you've posted, services you've purchased, and invoices. In Work Mode, the dashboard highlights your services, bids you've submitted, orders you're fulfilling, and your earnings. However, it's important to understand that this is the same account with the same data - just presented differently based on what you're trying to accomplish. Your unified activity history is always accessible through areas like Orders and Messages, which show all transactions regardless of which mode they came from.

Question 12

Can I see all my activity in one place regardless of mode?

Accepted Answer

Yes, several areas of the platform provide unified views of your activity. The Orders page shows both services you've purchased and services you've sold - you can filter by type if needed. The Messages section displays all your conversations whether they're with clients or freelancers. The Notifications feed shows everything in one stream. While your dashboard adapts to show mode-specific quick stats, your complete history and all your data is always fully accessible from these unified sections.

Question 13

If I switch to Work mode, can I still see projects I posted in Hire mode?

Accepted Answer

Your projects don't disappear, they're just not displayed prominently in the Work mode dashboard since that interface is optimized for freelancing activities. To manage your posted projects, simply switch back to Hire mode and navigate to Projects. All your projects will be there exactly as you left them. This separation helps keep each interface clean and focused on the relevant tasks for that mode.

Question 14

Why do some menu items appear only in Work mode?

Accepted Answer

The navigation menu adapts to show features that are relevant to what you're trying to do. Some features like Services, Bids, Earnings, and Withdrawals only make sense for freelancers, so they appear exclusively in Work mode. Similarly, features like Projects and detailed invoicing are primarily for clients, so they're emphasized in Hire mode. Some features like Orders, Messages, and Settings appear in both modes since they're universally useful. This adaptive navigation helps prevent clutter and makes it easier to find what you need without wading through irrelevant options.

Question 15

What's Find work and why does it seem backwards?

Accepted Answer

The Find work link can be a bit confusing at first. In Hire mode, it shows you projects that are available on the platform. In Work mode, it shows you projects you can bid on as a freelancer. The name reflects the Work mode perspective where you're finding work to do. The feature adapts its content based on which mode you're in, showing you the most relevant projects for your current goal. Over time, you'll get used to how it works in each context.

Question 16

Can I turn off mode switching if I only want to hire people?

Accepted Answer

If you only want to hire people and never plan to offer services, you can simply ignore the Work mode toggle and stay in Hire mode all the time. The platform won't force you to switch modes or use features you don't need. Many users operate exclusively as clients and never touch Work mode, and that's perfectly fine. Your experience will be focused entirely on posting projects and buying services without any of the freelancer features getting in your way.

Question 17

Do I need permission or approval to switch to Work mode?

Accepted Answer

No, everyone can switch to Work mode instantly without any approval process. The mode switcher is available to all users from day one. However, actually selling services may require you to complete certain verification steps, and withdrawing earnings requires payment setup. Some advanced features become available with Pro membership. But the act of switching modes itself is completely unrestricted and happens immediately when you click the toggle.

Question 18

Why is Messages in a different place in Work mode?

Accepted Answer

The Messages feature is accessible from both modes because it's so important. The exact placement in the navigation may shift slightly between modes to accommodate other mode-specific features, but rest assured that both views show you all your conversations. The system doesn't separate your messages by mode - whether you're talking to someone about a project you posted or a service you're selling, it's all in one unified inbox. The navigation just adapts to fit everything in cleanly.

Question 19

Can I set a default mode to always open first?

Accepted Answer

The platform automatically remembers which mode you were using last. If you consistently work in Hire mode, it will open to Hire mode the next time you log in. If you switch to Work mode, your next login will default to Work mode. This happens automatically without any settings to configure, and it makes the experience feel seamless as you use the platform over time.

Question 20

What happens to my services if I switch from Work mode to Hire mode?

Accepted Answer

Your services remain active and visible to buyers even when you're viewing the platform in Hire mode. Switching modes only changes what you see on your screen, not what's happening with your services. Buyers can still find and purchase your services while you're in Hire mode. You'll still receive notifications about new orders, messages, and other activity related to your services. The services continue running in the background regardless of which mode you're currently viewing.

Question 21

What's the bell icon in the header?

Accepted Answer

The bell icon is your notifications center. Click it to see a dropdown of recent activity on your account including new messages, order updates, project bids, payment confirmations, and system announcements. The bell shows a red badge with a number when you have unread notifications. You can click on any notification to go directly to the relevant page. Notifications help you stay on top of everything happening with your projects and services without having to manually check each section.

Question 22

Where's the search bar? Can I search for services or users?

Accepted Answer

The main search functionality is integrated throughout the platform. When you're browsing services, you'll see a search bar at the top of the service listing page where you can search by keyword, category, or skill. When looking at projects, there's a similar search function. For finding specific users, you can search within the messaging system or when looking for freelancers to invite to your projects. The search adapts to the context of the page you're on, making it intuitive to find what you need.

Question 23

What's in the More dropdown menu?

Accepted Answer

The More menu contains additional features that don't fit in the main navigation bar. Depending on which mode you're in, you'll find different options. In both modes, you can access Settings, Feedback, and Help. In Work mode, you'll also find Earnings, Withdrawals, and advanced seller tools. In Hire mode, you'll see Invoices and purchase history. The More menu keeps the main navigation clean while still giving you access to every feature on the platform.

Question 24

Can I customize the dashboard layout?

Accepted Answer

Currently, the dashboard layout is standardized to ensure a consistent experience for all users. However, the widgets and statistics shown on your dashboard automatically adapt based on your activity. If you're actively selling services, you'll see more seller-focused widgets. If you're primarily hiring, you'll see client-oriented information. The platform learns from your usage patterns and prioritizes the most relevant information for you. Customizable dashboards may be added in future updates based on user feedback.

Question 25

What are quick actions and where do I find them?

Accepted Answer

Quick actions are shortcut buttons that appear on your dashboard to help you perform common tasks with one click. These might include Create Service, Post Project, View Orders, or Check Messages depending on what's most relevant to your current activity. The quick actions section is typically located near the top of your dashboard and changes dynamically based on what you're doing on the platform. They're designed to save you time by putting the most important features right at your fingertips.

Question 26

How do I access my profile?

Accepted Answer

Click on your profile picture or avatar in the top right corner of any page. This opens a dropdown menu where you can select View Profile to see your public profile as others see it, or Edit Profile to make changes. Your profile is where you showcase your skills, portfolio, services, and reviews. In Work mode, your profile becomes especially important as it's what potential clients see when considering whether to hire you.

Question 27

What's the difference between Orders and Projects pages?

Accepted Answer

The Projects page shows projects that you've posted (in Hire mode) or projects you can bid on (in Work mode). These are job postings looking for freelancers. The Orders page shows actual transactions - services you've purchased or services you've sold. Once someone accepts a bid on a project or purchases a service, it becomes an order with payment, delivery requirements, and tracking. Projects are opportunities, while Orders are confirmed work with money involved.

Question 28

Can I see a history of all my activity?

Accepted Answer

Yes, your complete activity history is spread across several pages. The Orders page shows all your buying and selling transactions. The Messages page contains your full communication history. The Projects page shows all projects you've posted or bid on. In Work mode, the Earnings page provides a detailed financial history. For a quick overview of recent activity, check your dashboard or the notifications dropdown. Everything is tracked and accessible whenever you need to reference it.

Question 29

Why can't I find the feature I'm looking for?

Accepted Answer

The most common reason is that you're in the wrong mode. Many features are mode-specific. If you're looking for Services or Earnings, make sure you're in Work mode. If you need Projects or Invoices, switch to Hire mode. Some features are nested under the More menu to keep the main navigation clean. If you still can't find something, try using the search function in this guide or ask in the Community forum where Tandus and other users can point you in the right direction.

Question 30

What does the star icon next to some items mean?

Accepted Answer

The star icon typically indicates favorites or featured content. If you see a star next to a service, it might be a featured listing that the seller has promoted for better visibility. If you see stars on user profiles, those are rating indicators showing their average review score. Some pages also let you favorite or bookmark items by clicking a star icon, making them easier to find later. The exact meaning depends on the context, but stars generally signal something noteworthy or saved.

Question 31

Can I go back to the previous page easily?

Accepted Answer

Yes, your browser's back button works normally on Tanduu. Additionally, many pages have breadcrumb navigation at the top showing your path through the site with clickable links to go back to previous sections. The platform is designed to respect standard web navigation patterns, so you can use your browser's forward and back buttons just like you would on any other website. Most pages also have Cancel or Back buttons where appropriate.

Question 32

What's the mobile app experience like?

Accepted Answer

Tanduu is designed as a responsive web application that works beautifully on mobile browsers. When you visit the site on your phone or tablet, the interface automatically adapts to the smaller screen with touch-friendly buttons, a hamburger menu for navigation, and optimized layouts. You don't need to download a separate app - just use your mobile browser. All features are available on mobile, though some complex tasks like creating detailed services might be easier on a desktop. A native mobile app may be released in the future.

Question 33

How do I log out?

Accepted Answer

Click on your profile picture in the top right corner to open the account menu. At the bottom of that dropdown, you'll see a Logout or Sign Out button. Click it and you'll be logged out and returned to the public homepage. For security, always log out when using shared or public computers. The platform will automatically log you out after extended periods of inactivity for your protection.

Question 34

What's the difference between Dashboard and Home?

Accepted Answer

These terms are used interchangeably on Tanduu. Your Dashboard is your home page after logging in. It's your personalized control center showing your stats, recent activity, and quick access to key features. The public homepage (what visitors see before logging in) is different - it's a marketing page explaining Tanduu to potential new users. Once you're logged in, Dashboard and Home refer to the same page.

Question 35

Can I bookmark or save favorite services?

Accepted Answer

Yes, when browsing services, you'll see a heart icon or bookmark icon on each service card. Click it to add that service to your favorites list. You can access your saved services from your dashboard or profile. This is useful when you're comparing multiple services or planning to purchase something later. Your favorites are private - only you can see what you've bookmarked. You can remove items from your favorites anytime by clicking the icon again.

Question 36

What's the Community link for?

Accepted Answer

The Community link takes you to Tanduu's forum where users can post questions, share experiences, discuss best practices, and help each other. It's moderated by Tandus, our AI assistant, who answers questions 24/7 and keeps discussions helpful and spam-free. The Community is a great place to learn from other users, get advice on using the platform, share success stories, or find collaboration opportunities. Everyone can participate regardless of whether they're buyers or sellers.

Question 37

Why does the page sometimes refresh when I switch modes?

Accepted Answer

When you switch between Hire and Work modes, the platform needs to reload certain components to show you the appropriate interface for that mode. The navigation menu, dashboard widgets, and available features all change based on your mode, so a brief refresh is necessary to load the correct layout. Your session stays active and no data is lost during this refresh - it's simply updating the interface to match your current intent.

Question 38

Can I have multiple browser tabs open with different parts of Tanduu?

Accepted Answer

Yes, you can open as many tabs as you like with different pages from Tanduu. For example, you might have your orders in one tab, messages in another, and be browsing services in a third tab. All tabs stay synced to your session. However, be aware that if you switch modes in one tab, other tabs might not update automatically until you refresh them. Also, only log out from one tab - logging out affects all tabs since they share the same session.

Question 39

What's the actual difference between a project and a service?

Accepted Answer

This is one of the most confusing aspects for new users. A project is a job posting where you describe work you need done and freelancers submit bids with their proposed price and timeline. You review the bids and choose who to hire. A service is a pre-packaged offering that a freelancer has created with a fixed price and scope - you simply click buy and they deliver what's described. Projects are custom and negotiated, while services are ready-made and immediate. Projects are posted by clients, services are created by freelancers.

Question 40

When should I post a project instead of buying a service?

Accepted Answer

Post a project when your needs are unique, complex, or require discussion before pricing. Projects are ideal for custom development work, large-scale designs, ongoing consulting, or anything where you need to explain specific requirements and get customized proposals. Projects let you see multiple offers and choose based on the freelancer's approach, experience, and price. They're also better when you're not sure exactly what's possible or need expert input on how to approach your problem.

Question 41

When should I buy a service instead of posting a project?

Accepted Answer

Buy a service when you know exactly what you need and you see a service that matches your requirements. Services are perfect for standardized tasks like logo design, content writing, video editing, or social media management where the deliverables are clear and common. They're faster than projects because there's no bidding period - you pay and work begins immediately. Services also let you see the exact price upfront and review past work and customer feedback before buying.

Question 42

Can I negotiate price on a service like I can with projects?

Accepted Answer

Service prices are generally fixed as listed by the seller. However, you can message the seller before purchasing to discuss your specific needs. Some sellers offer custom packages or discounts for bulk orders. If a service is close to what you need but requires adjustments, the seller might create a custom offer just for you with a different price. For full price negotiation and custom pricing, posting a project is usually the better route since that's designed for negotiation.

Question 43

Why do I see projects when browsing services?

Accepted Answer

You might be on the Projects browse page rather than the Services browse page. The platform has separate sections for each. To browse services (pre-packaged offerings you can buy immediately), look for the Browse Services or Browse link in the navigation. To see available projects (job postings you can bid on), go to Find Work or Projects. The interface does share some similar layouts, which can be confusing at first, but look at the page title and filter options to confirm which type you're viewing.

Question 44

Can a freelancer convert my project into a service after completing it?

Accepted Answer

Yes, this happens frequently. If a freelancer completes a successful project for you and realizes that other clients might need the same type of work, they can create a service offering based on that experience. This doesn't affect your original project or ownership of the work delivered to you. It simply means they're packaging similar work as a ready-made service for future clients. This is actually beneficial because it helps them refine their offerings based on real client needs.

Question 45

Do projects and services have different fees?

Accepted Answer

The platform fee structure is the same for both projects and services. Sellers pay a percentage commission on their earnings regardless of whether the work came from a project bid or a service purchase. Buyers don't pay platform fees - the price you see is what you pay. The fee difference comes from membership level, not transaction type. Free account holders pay higher commissions than Pro members, but this applies equally to projects and services.

Question 46

Can I post a project and also buy services at the same time?

Accepted Answer

Absolutely. There's no restriction on using both features simultaneously. You might post a project for custom app development while also buying a logo design service from someone else. Many clients use both approaches depending on their needs. Some aspects of their business might be straightforward enough for services, while other parts require the custom bidding process of projects. Use whichever approach makes sense for each individual need.

Question 47

Why are some freelancers only offering services and not bidding on projects?

Accepted Answer

Some freelancers prefer the service model because it lets them standardize their workflow, set clear boundaries on scope, and avoid the time investment of writing custom proposals for every project. Services can be more efficient for them - they create the listing once and clients come to them. Other freelancers prefer projects because they enjoy custom work and negotiating directly with clients. Many freelancers do both, offering services for their most common tasks while still bidding on projects for interesting custom opportunities.

Question 48

Are services lower quality than project-based work?

Accepted Answer

Not at all. Service quality depends entirely on the individual freelancer, not the transaction type. Many top-tier professionals offer services because they've perfected a particular deliverable and can produce excellent results efficiently. The key difference is customization level, not quality. A service might be somewhat standardized, but it can still be extremely high quality. Always check reviews, portfolios, and ratings regardless of whether you're buying a service or hiring through a project. Quality comes from the freelancer's skill and commitment, not the transaction method.

Question 49

How do I create my first service?

Accepted Answer

Switch to Work mode using the toggle in the header. Then navigate to Services in the main menu and click Create Service or Add New Service. You'll be taken to a form where you need to fill in your service title, choose a category, write a detailed description, set your price, specify delivery time, and upload showcase images or videos. Take time to make your service listing attractive and clear. Once you're happy with everything, click Publish and your service will go live for clients to discover and purchase.

Question 50

What should I include in my service description?

Accepted Answer

Your service description should clearly explain what you will deliver, who it's for, and what makes your offering valuable. Start with a compelling introduction, then detail exactly what's included in the package. Mention your process, timeline expectations, and any requirements you need from the buyer. Include information about revisions, file formats, and what the buyer will receive upon completion. Be specific about what is and isn't included to avoid confusion later. Use clear language and break information into readable paragraphs. Remember that a detailed, professional description builds trust and helps clients make confident buying decisions.

Question 51

How do I price my services?

Accepted Answer

Pricing is both an art and a science. Research what competitors charge for similar services to understand market rates. Consider your experience level, the complexity of work, time required, and value delivered to the client. Don't price too low just to get orders - you'll attract difficult clients and undervalue your work. Don't price too high compared to your portfolio and reviews if you're just starting. Many sellers start with moderate pricing to build reviews, then gradually increase prices as demand grows. You can always create multiple service tiers at different price points to appeal to various budgets.

Question 52

Can I offer different pricing tiers for one service?

Accepted Answer

Yes, and this is highly recommended. Most successful sellers offer Basic, Standard, and Premium packages for their services. The Basic tier covers the essential deliverable at the lowest price. Standard adds more features, revisions, or faster delivery. Premium includes everything plus extra value like source files, commercial rights, or priority support. Tiered pricing lets you serve clients with different budgets while maximizing your earning potential. It also makes it easier for clients to choose the option that fits their needs rather than looking elsewhere.

Question 53

How do I add images or portfolio items to my service?

Accepted Answer

When creating or editing a service, you'll see an upload section for service images or media. Click the upload button to add images from your computer. You can typically upload multiple images to showcase different aspects of your work or previous results. Choose high-quality images that represent what clients will receive. Before and after examples work great. Make sure images are well-lit, properly cropped, and professional looking. Some sellers also add video introductions or demonstrations which can significantly increase conversion rates. Your service visual presentation is often what makes clients click buy or keep scrolling.

Question 54

What categories should I choose for my service?

Accepted Answer

Choose the category that most closely matches what you're offering. Categories help clients find your service when browsing or searching. If you offer graphic design, select Design. If you do web development, choose Programming & Tech. Be as specific as possible with subcategories when available. Don't choose categories where your service doesn't truly belong just to get more visibility - this frustrates clients and can result in poor reviews or reporting. If your service spans multiple categories, create separate listings optimized for each category rather than trying to make one service fit everywhere.

Question 55

How long should my service delivery time be?

Accepted Answer

Set realistic delivery times that you can consistently meet. Consider the complexity of work, your current workload, and potential revisions. It's better to set a longer timeframe and deliver early than to set an aggressive deadline and miss it. Late deliveries hurt your reputation and stress you out. Many buyers filter services by delivery time, so faster delivery can be a competitive advantage if you can maintain quality. However, don't sacrifice quality for speed. Most buyers would rather wait a few extra days for excellent work than receive rushed, mediocre results quickly.

Question 56

Can I edit my service after publishing it?

Accepted Answer

Yes, you can edit your service anytime. Go to Services in Work mode, find the service you want to modify, and click Edit. You can change almost everything including the description, price, delivery time, and images. However, be cautious about changing prices or scope if you have active orders at the old terms. Those orders should be completed under the original agreement. Also note that significant changes to a service with many reviews might confuse past clients if the service they reviewed is now quite different. Minor improvements and updates are always fine and recommended.

Question 57

Can I delete or pause a service?

Accepted Answer

Yes, you have full control over your services. You can pause a service if you're temporarily unable to take orders, such as during vacation or busy periods. Paused services remain in your account but aren't visible to buyers. You can unpause them anytime. You can also delete services permanently if you no longer want to offer them. Deleting removes the service from your profile, but doesn't delete the order history or reviews from completed orders. Most sellers pause rather than delete so they can reactivate services easily when ready.

Question 58

How do buyers find my services?

Accepted Answer

Buyers discover services through several channels. They might browse by category and stumble upon yours. They might search for specific keywords that match your title and description. Your service also appears on your profile, so if clients find you through projects or the community, they'll see your services. Services with good reviews and completion rates get better visibility in search results. Featured services (available to Pro members) appear more prominently. New services might take time to gain traction, so be patient and focus on getting those first few excellent reviews.

Question 59

What are service requirements and why do I need them?

Accepted Answer

Service requirements are questions or information you need from buyers before starting work. For example, a logo designer might require the company name, preferred colors, and any design inspiration. A writer might need the topic, target audience, and keywords. Setting clear requirements upfront ensures you have everything needed to deliver great results without delays. Buyers answer these requirements during checkout. This prevents the common problem of receiving an order and then having to wait days for the client to provide essential information. Well-defined requirements make the entire process smoother for everyone.

Question 60

Should I offer revisions? How many?

Accepted Answer

Yes, offering revisions is standard practice and helps ensure client satisfaction. The number depends on the service type and price point. Basic packages might include one or two revisions. Standard packages typically offer three to five. Premium packages sometimes offer unlimited revisions within reason. Be clear about what counts as a revision versus additional work. A revision is refining what was delivered, not creating something entirely different. Revisions should address issues with the original delivery, not change the project scope. Setting these boundaries protects you from scope creep while still ensuring happy clients.

Question 61

Can I require a longer delivery time for rush orders?

Accepted Answer

You typically set your standard delivery time in your service listing. If clients need faster delivery, you can offer this as an extra or as a separate pricing tier. Many sellers create a premium package specifically for rush delivery at a higher price. This is fair because rush work often requires you to rearrange your schedule or work longer hours. You can also discuss custom timelines with buyers before they purchase through the messaging system. Never promise delivery times you can't meet just to get the sale. Reliable delivery builds reputation more than fast promises you can't keep.

Question 62

What are service extras and should I offer them?

Accepted Answer

Service extras are add-ons that buyers can purchase along with your base service for an additional fee. Examples include faster delivery, extra revisions, source files, commercial usage rights, or additional variations of the deliverable. Extras are a great way to increase your average order value without overwhelming buyers with too many packages. They let clients customize their purchase to their exact needs. Extras should be genuinely valuable additions, not features that should be included in the base service. Think of them as optional upgrades that some clients will appreciate and others won't need.

Question 63

How do I handle service orders after someone buys?

Accepted Answer

When someone purchases your service, you'll receive a notification and the order will appear in your Orders section. The client's requirement answers will be there along with any files they uploaded. Review everything carefully to make sure you understand what's needed. If anything is unclear, message the buyer immediately for clarification. Then complete the work according to your service description and their requirements. When finished, upload the deliverables through the order page along with a message explaining what you've included. The buyer will then review and either accept the delivery or request revisions.

Question 64

Can I sell the same service multiple times?

Accepted Answer

Yes, that's exactly how services work. Unlike custom projects, services are designed to be repeatable offerings. You create the listing once and it can be purchased unlimited times by different buyers. Each purchase creates a new order that you fulfill individually. This scalability is why services are popular with freelancers. You invest time creating a great service listing and then benefit from multiple sales without having to write new proposals each time. Just make sure you can handle multiple orders simultaneously or pause your service when your queue is full.

Platform Guide

Quick Summary for AI Assistants

Getting Started

Mode Switcher

Navigation & Interface

Projects vs Services

Services

Projects

Orders & Delivery

Payments & Finances

Messages & Communication

Profile & Account

Community

Rewards & Membership

Security & Privacy

Support & Help